Appointments
Please call 03 9781 3300 for an appointment. Alternatively, please use our online booking system to make an appointment:
Every effort will be made to accommodate your preferred time and doctor, and emergencies will always be given priority. Our reception staff will attempt to contact you if there is any unforeseen delay or your doctor has been called away. Longer consultation times are available, so please ask our receptionists if you require some extra time. Some circumstances require a longer appointment these may include:
- New patients
- Two or more problems, complex problems
- Pap smears
- Travel advice and vaccination
- Family and Emotional issues
- Mental Health care plans
- Medical and Insurance forms
- Minor surgical procedures
- We also vaccinate non-Medicare card holders for Covid booster.
If you or a family member requires an interpreter service, we can organise this for you. Please let us know when you make the appointment.
If you are unable to attend an appointment, please give 24 hours’ notice to cancel your appointment otherwise a $50 non-attendance fee will apply.
Care outside opening hours
Peninsula Family General Practice provides 24 hour care for patients through an after-hours care program. For urgent medical attention after hours we employ a locum service. Doctor Doctor is an AGPAL-accredited after-hours service providing home visits when required. This service is for use after hours ONLY. All patients with a current Medicare card will be bulk-billed. Please call 13 26 60. If you feel that your illness/injury is of a very serious nature you should immediately call for an ambulance by phoning 000, or go to your local hospital’s Accident and Emergency.
Home Visits
Some of our doctors at PFGP offer home visits, which are generally for patients who are too ill or lack mobility to attend the medical clinic.
Our staff will advise you if your treating doctor provides home visits or how to organise a home visit using Doctor Doctor (after hours service).
Walk-in appointments are not currently available. Appointments are necessary.
Communication/Telephone and Email
Doctors in this practice may be contacted during normal opening hours. If the doctor is with a patient, our highly trained reception or nursing staff will take a message, and advise you when it would be likely that your doctor will answer your query. In an emergency your call will always be put through to a nurse or GP.
Our email admin@peninsulafamilygp.com.au is not monitored 24 hours a day and is not intended for communicating medical advice. If you require emergency medical treatment, please call 000. If you would like to make an appointment, please call us during business hours on 9781 3300 or call Doctor Doctor on 132 660 for after hours medical treatment.
Fees and billing arrangements
Some procedures may incur a fee, however we will make sure the costs are communicated with your prior the procedure.
Fees are payable at the time of consultation by cash, EFTPOS, MasterCard or Visa. The AMA fee structure forms the basis of our billing policy and is displayed in the reception area of our surgery.
The GPs at this practice bulkbill children under 5, pensioners and Health Care Card holders. Veterans may sign the service voucher. If you have any difficulty in paying our fees, please discuss it with us.
Results policy
All results are checked and notated by your doctor on a daily basis. To ensure appropriate follow up of investigations, patients must book a return appointment for a review of these results within 2 weeks of the request. This appointment should be booked on the day the test was requested. The practice nurses will contact the patient with any result that requires more urgent attention and arrange an earlier consultation. If you do not have a follow up appointment to discuss your results the practice nurse will also call you to make a follow up appointment at the doctor’s request.
Your personal health information
Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the 13 APPs (Australian Privacy Principles) are contained in schedule 1 of the Privacy Act 1988 (the Privacy Act). These can be found at https://www.oaic.gov.au/privacy/the-privacy-act
Doctors and staff will disclose to third parties only that information which is required to fulfil the needs of that patient. A patient’s health information may be disclosed to a third party if it is a health service provider providing a health service to the individual, and this information is necessary to ensure that further health services are provided safely and effectively.
If you require a copy of your medical records for your own personal use, we ask you complete a request form and ask to copy your driver’s license details to ensure we are giving the right person the correct information, we may require a fee for this.
Disabled Facilities
Facilities for the disabled include parking facilities and easy access to the building and toilets. A wheelchair is available to transfer patients to and from their vehicle if required.
Smoking Policy
This practice has a no smoking policy.
Your Rights
If you have any complaints or compliments we would like to hear about them. Please feel free to talk to your doctor or any of our receptionists or practice manager. You may prefer to write to us or use our suggestion box. We take your feedback very seriously, and use it to constantly improve our facilities and services.
Health Services Commissioner Complaints and Information
Health Complaints Commissioner
Level 26, 570 Bourke Street, Melbourne
Victoria, 3000, Australia
Phone 1300 582 113
Fax 03 9032 3111
Email hcc@hcc.vic.gov.au
Emergency contact details
It is a requirement that PFGP has emergency contact details listed on file in case of an emergency, please ensure you fill this out in your patient registration form or please ask reception to update your emergency contact details on your file.
Identification
It is important all staff at PFGP give the right patient the right treatment and advise, it is a requirement that all staff you are in contact with make sure you are the right patient, you will be asked 3 identifiers to make sure these may include, gender, D.O.B, name and address.
Disclaimer
This practice does not endorse any advertised services or products. Our information complies with the Australian Medical Association Code of ethics. Advertising must comply with the MBA code of conduct and advertising available at amc.org.au