Our aim is to give our patients the highest possible quality care by ensuring excellence in all aspects of our practice. We endeavor to provide patients with the best and most current treatments, methods, materials and the high quality of service they have come to expect. We believe that patients come first. Teamwork is highly valued and encouraged within the practice to promote a harmonious and productive environment. We hold great importance in ethical and responsible behavior as essential to maintain the trust and loyalty of our patients and staff.
Please call 9781 3300 for an appointment. Alternatively, please use our online booking system to make an appointment:
Every effort will be made to accommodate your preferred time and doctor, and emergencies will always be given priority. Our reception staff will attempt to contact you if there is any unforeseen delay or your doctor has been called away. Longer consultation times are available, so please ask our receptionists if you require some extra time. If you or a family member requires an interpreter service, we can organise this for you. Please let us know when you make the appointment.
If you are unable to attend an appointment, please give 24 hours’ notice to cancel your appointment otherwise a $50 non-attendance fee will apply.
Care outside opening hours
Peninsula Family General Practice provides 24 hour care for patients through an after-hours care program. For urgent medical attention after hours we employ a locum service. Home Visiting Doctor is an AGPAL-accredited after-hours service providing home visits when required. This service is for use after hours ONLY. All patients with a current Medicare card will be bulk-billed. Please call 9429 5677. If you feel that your illness/injury is of a very serious nature you should immediately call for an ambulance by phoning 000, or go to your local hospital’s Accident and Emergency.
Doctors in this practice may be contacted during normal opening hours. If the doctor is with a patient, our highly trained reception or nursing staff will take a message, and advise you when it would be likely that your doctor will answer your query. In an emergency your call will always be put through to a nurse or GP.
Fees and billing arrangements
Some procedures may incur a fee, however we will make sure the costs are communicated with your prior the the procedure.
Fees are payable at the time of consultation by cash, EFTPOS, MasterCard or Visa. The AMA fee structure forms the basis of our billing policy and is displayed in the reception area of our surgery.
The GPs at this practice bulkbill children under 16, pensioners and Health Care Card holders. Veterans may sign the service voucher. If you have any difficulty in paying our fees, please discuss it with us.
All results are checked and notated by your doctor on a daily basis. To ensure appropriate follow up of investigations, patients must book a return appointment for a review of these results within 2 weeks of the request. This appointment should be booked on the day the test was requested. The practice nurses will contact the patient with any result that requires more urgent attention and arrange an earlier consultation. If you do not have a follow up appointment to discuss your results the practice nurse will also call you to make a follow up appointment at the doctor’s request.
Your personal health information
Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the 13 APPs (Australian Privacy Principles) are contained in schedule 1 of the Privacy Act 1988 (the Privacy Act). These can be found at oaic.gov.au
Doctors and staff will disclose to third parties only that information which is required to fulfil the needs of that patient. A patient’s health information may be disclosed to a third party if it is a health service provider providing a health service to the individual, and this information is necessary to ensure that further health services are provided safely and effectively.
If you require a copy of your medical records for your own personal use, we ask you complete a request form and ask to copy your driver’s license details to ensure we are giving the right person the correct information, we may require a fee for this.
This practice has a no smoking policy.
If you have any complaints or compliments we would like to hear about them. Please feel free to talk to your doctor or any of our receptionists or practice manager. You may prefer to write to us or use our suggestion box. We take your feedback very seriously, and use it to constantly improve our facilities and services.
Health Services Commissioner Complaints and Information
Health Complaints Commissioner
Level 26, 570 Bourke Street, Melbourne
Victoria, 3000, Australia
Phone 1300 582 113
Fax 03 9032 3111
Emergency contact details
It is a requirement that PFGP has emergency contact details listed on file in case of an emergency, please ensure you fill this out in your patient registration form or please ask reception to update your emergency contact details on your file.
It is important all staff at PFGP give the right patient the right treatment and advise, it is a requirement that all staff you are in contact with make sure you are the right patient, you will be asked 3 identifiers to make sure these may include, gender, D.O.B, name and address.
This practice does not endorse any advertised services or products. Our information complies with the Australian Medical Association Code of ethics. Advertising must comply with the MBA code of conduct and advertising available at amc.org.au